Our store offers free 24/7 warranty technical support for 1 year from the date of payment.
The warranty covers the functionality of the application's activation; therefore, we recommend activating the purchased product no later than 1 year from the purchase date.
Additionally, if the product is distributed by subscription, the warranty cannot exceed the subscription period.
We have numerous positive reviews, over 1000+, in our online store.
We operate in partnership with Digiseller.Market.
Digiseller.market is a service that provides a trading platform for the sale of digital goods.
The service has been in operation since 2004 and is one of the very first resources in Eastern Europe to engage in e-commerce.
Product Replacement or Refund:
If the sold key was initially non-functional, or during its warranty period in terms of its activation while the client adheres to the product usage rules (for example, not exceeding the allowed number of activations for a single key).
Product replacement is carried out within a day. If we cannot provide a replacement, we will refund the money.
The minimum refund period is one day after the product payment.
What is required for technical support?
1. To identify a purchase, we need your email address that was specified during product payment, or the invoice number. You can find the invoice number in your personal account.
2. In the case of an activation error, it's preferable to provide a screenshot or photo of the activation error. Alternatively, describe the problem as it is stated in the activation error message.
Technical Support Response Time
Response time is determined by GMT +3.
From 7:00 to 23:00 - The response time ranges from 30 seconds to 2 hours, depending on the operator's workload.
From 23:00 to 7:00 - The response time may be extended to several hours.
When is a product removed from warranty service?
- The buyer did not provide accurate information about the purchase made at the SoftComputers store, such as the email or invoice number.
- The warranty service period for the product has expired - 1 year from the date of payment.
- Violation of the product usage rules, for example, exceeding the indicated number of PCs on which the key can be activated. In such a case, the key may be blocked by the manufacturer itself, and we cannot provide a warranty for it.
- Refund at the customer's request (if you changed your mind, purchased the wrong product by mistake, the software is not compatible with your equipment, etc.), we sell one product (activation key) to one individual and for one person only. Our products have a clear description and title, so please be careful in selecting the necessary product before purchasing. If you have doubts about whether the product is right for you, you can contact our 24/7 technical support. We will guide you and answer all your questions.